Use the following form to send a request for help. Follow the instructions in the form to identify faults, and if the problem persists, then complete your contact details, carefully adding the precise fault diagnosis information requested. We shall process your request for help within three working days of receiving the completed form, advising you by e-mail of progress in dealing with the request until the problem has been solved.
Verify this by manually typing the address into the address field of your web browser and pressing the Enter key. Copy this address into your browser favourites or bookmarks and remove any old addresses for the same service. Make sure that you have correctly entered UPPER CASE and lower case characters in your user name and password. If several people in your organisation use the same access codes, then check whether the password has been changed.
If you still cannot log in after taking these precautions, then you may use the following form to send a request for help.
Description of problem: Carefully describe the problem that you have found. Give your user name here if you have lost your password, and we will send you a new password by e-mail.
CHECK THAT THE SYSTEM TIMINGS HAVE BEEN SET CORRECTLY
CHECK THAT THE ADVERTISING DISPLAY SYSTEM DATA LINK IS WORKING
Is the modem, WLAN base station or other net hardware powered up with data cables properly connected?
If the data link is still inoperable after taking these precautions, then you may use the following form to send a request for help. Description of problem: Carefully describe the problem that you have found. Tell us what you see on the display and what you ought to be seeing instead.
CHECK THAT THE ADVERTISING DISPLAY SYSTEM DATA LINK IS WORKING
Is the modem, WLAN base station or other net hardware powered up, with its data cables properly connected?
CHECK THAT THE DISPLAY DEVICES ARE POWERED UP, THE POWER CABLES ARE PLUGGED IN, AND ALL OF THE CABLES LEADING TO THE DEVICE ARE PROPERLY CONNECTED
Depending on the type of device, an indicator or other light should come on when the device is powered up. Check the distribution board fuses or circuit breakers if there is no power.
If the power outage continues after taking these precautions, then you may use the following form to send a request for help. Carefully describe the problem that you have found. Is the display completely darkened, or is it showing some image such as a fault notification, message or logo?
You may also send informal requests for help.
Online 24/7 customer helpdesk
Contact information
(Please notice, that all future communication will send to given E-mail address)